Can I Cancel A DoorDash Order? Refund Procedures and More

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DoorDash, and the many apps just like it, have become a convenient way to grab lunch whilst stuck in a meeting at the office, or for when you are not feeling 100 percent and have decided you are not moving from the sofa.

However, sometimes life gets in the way and that meal you just ordered goes to waste. Whilst it is best to avoid such a situation, most of the time they cannot be helped – for example, nobody wants to go to A & E.

Can I Cancel A DoorDash Order

So, can you cancel a DoorDash order? Fortunately, you can. So whether you have changed your dinner plans last minute (hello social life and less solo Netflix), or you have become unwell, you can cancel the food order you have just made.

With all this in mind, let’s take a look at how to cancel a DoorDash order, and whether you can get a refund for doing so. 

Step-by-Step: Cancelling a DoorDash Order

Here are the simple steps to cancelling a DoorDash order via the website and app:


  • Once you have logged in to the account, find the menu icon at the right hand side of the page at the top.
  • Click on the order that you want to cancel.
  • Once found, to the right you will then need to click on ‘Help’.
  • You can now select that you would like to cancel the order.


  • Make sure that you are logged into the account you use.
  • Under the tab that says ‘Orders’ seek out the order that you wish to cancel. 
  • Once found, click on ‘Help’ which is on the right hand side at the top of the page.
  • From here you can click ‘Cancel Order’.

Can You Cancel a DoorDash Order Via the Phone?

It is possible to call up DoorDash and ask for a refund, but it is not as quick as doing the refund via the Website or an app.

For instance, you will need to wait until you can get through, and if the lines are particularly busy, they will suspend the service.

To apply for a refund this way, you can ring 855 973 1040. You will need to have your order number available and be able to explain clearly as to why you want to cancel the order. 

Can I Cancel A DoorDash Order (1)

Should You Cancel a DoorDash Order Before You Receive it?

If you are hoping to receive the full refund for your meal, then you will need to cancel the order before you get the notification that your meal has been dispatched

Not only that, you will want to cancel it before the order has also been confirmed by the company you are ordering from, too. 

For example, if you are ordering food and then decide you do not want the order anymore, then you will want to cancel it before the restaurant can confirm your order.

If you do not manage to cancel it in time and the restaurant acknowledges your order, then it is likely you will only get half your money back. 

This means that you will need to act quickly if you have changed your mind about your order. 

The reason you only get half of your money back is because if the food has already been made, then DoorDash will have to compensate the restaurant. If the delivery driver was already on the way, they also will need to be compensated for their wasted time. 

However, keep in mind that you might not even get half your money back. It all depends on when you cancelled. 

What Are the Refunds on DoorDash?

Just because you cancel a DoorDash order does not mean that you will receive the refund that you want.

This is because, as we stated previously, it all depends on when you cancel the order.

Here are the three types of refunds you might receive:

A Partial to no Refund

If you have not cancelled in good time, for example the restaurant acknowledged your order or the driver was on his or her way, then you will likely receive only some of your money back. 

However, when it comes to this type of refund, there are a lot of things that can affect how much money you will receive.

For example, when the driver leaves the building with your order, they will still need to be paid in the form of being charged for the delivery by you. 

If the Dasher themselves have spent quite a bit of time making their way to the busy restaurant, this payment will be deducted from the overall refund.

Basically, do not expect much of a refund!

The Full Money Back Refund

To get a full refund from DoorDash, you will need to act super fast. 

If you make an order and then change your mind before you get confirmation from the company you are ordering from, then you will receive the total amount of money back. 

Credits to Use at DoorDash

There is a chance that you may not receive a refund, and instead will earn credits to use at DoorDash. They are a type of coupon which allows you to order using them instead of using real money.

While you can use credits on an order, you can also use these to give the drivers tips.

So, it might be a good idea to buy credits anyway, because if you think your driver does a good service, why not tip them?

Final Thoughts

There comes a time when a DoorDash order might need to be cancelled. Whether you have decided to go to dinner, or you have just simply changed your mind on eating sushi, you may be wondering if you can get your money back.

Yes, you can get a DoorDash refund, however, how much you receive – and what you receive – all depends on when you cancelled your order. 

Every time you order from DoorDash, keep in mind that you will need to order before the restaurant or shop has confirmed it, otherwise you will get next to nothing back. 

About Emma Healey

Emma is a recognised family finance and budgeting expert and founder of Mum's Money. Her advice has been featured in Readers Digest, Yahoo Finance, Lifehacker, The Simple Dollar, MSN Money and more.